Our global service organization helps ensure that your Virtek systems are always optimized for maximum performance.
Our team of field service representatives, application specialists and remote support professionals have amassed years of best practices working with companies like yours and can help you get the most from your investment.
What Level is Right for your Business
Choose from our support level options
LIFE-TIME SERVICE ON-DEMAND
with any Virtek System Purchase
Free Technical Support
Contact us by phone or email for free technical support for the lifetime of your equipment.
Professional Services
The entire suite of Virtek remote, on-site, repair, software updates and training services are available upon request.
SERVICE LEVEL AGREEMENTS
In addition to our Service On-Demand options, Virtek offers a variety of customizable, proactive service agreement options designed to maximize uptime and system performance.
Service Level Options
Software Maintenance
Enhanced
Premium
Comparison of Service Level Options
| BENEFITS | SOFTWARE MAINTENANCE* Support and access to the latest software releases. | ENHANCED** Support and access to the latest software releases with comprehensive hardware coverage. | PREMIUM** Flexible service agreement covering software, hardware and any additional service options. |
|---|---|---|---|
| Prioritized telephone and remote technical support | √ | √ | √ |
| Free software upgrades for all purchased licenses of software | √ | √ | √ |
| Reduced cost for purchases of premium new software module add-ons | N/A | √ | √ |
| Access to Virtek’s Projector Exchange Program† | N/A | √ | √ |
| Prioritized projector repairs | N/A | √ | √ |
| Discounted spare parts, service and training | N/A | √ | √ |
| Certified Calibration Plate Replacement Program†† | N/A | N/A | √ |
| FLEX OPTIONS | |||
| Remote operator training (up to 4 hours) | N/A | √ | √ |
| 10% additional discount on spare parts & services | N/A | √ | √ |
| On-site health check/ preventative maintenance | N/A | N/A | √ |
| One free projector repair/ exchange | N/A | N/A | √ |
See our Solutions Live!
Book a Remote Demo Today!
Our team of experts globally can set up a live remote demonstration with you and your counterparts at your convenience at any time.
Schedule today, we would be happy to help.